Shipping Policy

PRINTS & POSTERS

Please allow 3 days for delivery, but in most cases, we will dispatch your items the next working day.

We use a Royal Mail or Parcelforce signed for service.

 

ORIGINAL ART WORK & LARGE CANVAS PRINTS

I use Aardvark Art Services Ltd to send original art work and large canvas prints. Aardvark are a speacialist company who only transport artwork and antiques and have an excellent reputation for taking care of artwork in transit.

They do not offer next day delivery or a 2 day service. They collect art work from Cornwall on a regular timetable, and typically from purchasing a piece of art it is delivered between one week and 21 days.

Aardvark Art services Ltd is also able to provide insurance for the artwork in transit. This service is not available from next day couriers. If you would like a quote for sending a piece of art work, please call and we would be happy to enquire on your behalf.

www.aardvarkartservices.com

 

 

Returns

Any items that The loft Studio dispatch can be returned within 7 days if you are dissatisfied but they must be returned in the condition that they were provided.

If there are any problems with delivery please contact The loft Studio and we will be happy to sort the problem.

 

Damaged Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem)  in an email toThe Loft Studio.

In many cases, action (in the form of reprint or refund) can be taken as soon as substantiation of the claim has been provided by the customer.